Case studies
An Omnichannel train-the-trainer program built to scale
A global Omnichannel capability-building package for the client's learning function, delivered locally by the client's own trainers.
The challenge
For the business
Global Omnichannel frameworks were rarely adopted at affiliate level.
For HCPs
HCP engagement practice varied widely from market to market.
What we delivered
- Workshop masterkit and journey mapping training
- Localization blueprint and market input checklist
- Trainer readiness and rehearsal support
Outcomes and how they are tracked
Business outcome
Client trainers deliver independently
Leading KPIs tracked
- Allpilot markets run by own trainers
- 30 to 50%less external facilitation per market
Customer outcome
A consistent engagement practice across markets
Leading KPIs tracked
- 50%+teams using journey maps in plans
- 1shared journey template
Leading KPIs are indicative targets agreed with each client against its own baseline. Business results follow over later cycles.
- Client
- Global pharma, multi-market program
- Where it fits
- Global functions that need local adoption of a global Omnichannel framework.
- Service
- Omnichannel capability building
Facing a similar challenge?
A 45-minute working session is the simplest way to test whether a similar approach fits your team and planning cycle.
Last updated 31 October 2026